This website is brought to you by Sykes Lee & Brydson. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998, Sykes Lee & Brydson ('we' or 'us') is the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
We will obtain personal data about you (such as your name, address, telephone number and e-mail address) whenever you complete an online form.
For example, we will obtain your personal data when you register to receive our newsletters or other information from us or make an enquiry online. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of advising you or marketing our own services to you.
We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on 'Use of cookies' below.
How we may use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
- to help us identify you and any accounts you hold with us
- administration
- statistical analysis
- customer profiling and analysing your purchasing preferences
- marketing—see 'Marketing and opting out' below
- fraud prevention and detection
- billing and order fulfilment
- customising this website and its content to your particular preferences
- to notify you of any changes to this website or our services which may affect you
- improving our services
Marketing and opting out
Unless you have asked us not to do so, we may contact you by mail, telephone, SMS, text/picture/video message, fax, email about services, promotions or special offers which may be of interest to you.
If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further 'Your rights' below.
Disclosure of your personal data
We may disclose your personal data to:
- our agents and service providers (eg providers of web hosting or maintenance services)
- credit reference agents—see 'Credit checking' below
- law enforcement agencies in connection with any investigation to help prevent unlawful activity (to the extent that we are required to by law)
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
- we store your personal data on secure servers
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
Monitoring
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Credit checking
To enable us to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to fraud prevention agencies when we consider that we are required by law to do so and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to for fraud prevention, debtor tracing and money laundering purposes.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his or her personal data
- receive on his/her behalf any data protection notices
- give consent to the transfer of his/her personal data abroad
- give consent to the processing of his or her health information, if you have provided such to us.
Use of cookies
When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.
We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons:
- to recognise you whenever you visit this website
- to speed up access to this website (so you do not have to log on each time)
- to store your personal preferences
- to build a profile about you
- to better target our marketing and advertising campaigns
The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website. If you do not change your browser setting so that cookies are not accepted we shall deem this as your consent to the collection and storage of cookies.
For further information about cookies and how to disable them please go to: aboutcookies.org
Transfers of data out of the EEA
If we need to transfer your personal data outside the EEA we will always ensure any transfer is subject to contractual provisions that will safeguard your personal data.
* The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.
Your rights
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:
- put your request in writing
- include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill)
- attach a cheque in the amount of £10 made payable to Sykes Lee & Brydson
- specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
- put your request in writing
- provide us with enough information to identify you (eg account number, username, registration details)
- specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
- put your request in writing (an email sent to marketing@sykeslee.co.uk with a header that says 'Unsubscribe' is acceptable)
- provide us with enough information to identify you (eg account number, username, registration details)
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone) please specify the channel you are objecting to.
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to info@sykeslee.co.uk or you can write to us at Judges Court, Coney Street, York YO1 9NE or Bintay House, 13, York Road, Acomb, York YO24 4LW or call us on 01904 529000 or 01904 731100. Our head office is Judges Court, Coney Street, York YO1 9NE.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.
